Frequently Asked Questions

Olives
Olives

FAQs

Do you charge by the hour or by project?


Great question! We generally charge by the project for full service move management. We provide you with a written estimate for the job, of which we require 50% deposit before work begins, and the final invoice is adjusted up or down as needed. For a-la-carte services (for example if you just need help with decluttering or packing), such services are billed by the hour. Our extensive range of services can be tailored to fit your needs, and itemized so that you can select exactly what you want done.




Are you fully insured for liability?


Yes - We are fully licensed and insured. Read more and view our policy here.




Will you provide a written contract?


Yes - our service agreement provides you with a detailed scope of deliverables for your move before we start, so that you know exactly what to expect. This agreement is signed by both parties and is legally binding.




Do you provide a customized floor plan?


We create a floor plan for your new home so that movers know exactly where you want your furniture placed. We can take pictures of the contents of your cabinets so that we can set things up in your new home just the way you like them.




Do you provide organizing, sorting and downsizing services?


Yes - for seniors who choose to age in place, we can definitely help you organize your home to be safe and comfortable for you. We specialize in navigating the issues of downsizing. So when you have made the decision to move, we guide you through the process of choosing the most important and practical items for your new home, as well as what to donate, sell or store. We sort and pack room by room.




Do you arrange for the profitable disposal of unwanted items?


Yes - we can arrange for appraisals of antiques and larger items, we can hold an estate sale or a yard sale, and we are partnered with MaxSold for online auctions, the most efficient profitable way to sell virtually anything based on our experience. We organize and catalogue your unwanted items strategically for maximum profit. We try to sell as much as possible, then document and arrange for the donation of items that cannot be sold, ensuring you a nice tax deduction, as well as helping someone in need at your favorite donation center.




Do you interview, schedule and oversee movers?


Yes - We interview 3 local moving companies and make my recommendation to you. You make the final selection as to who you want to contract with for your move. We contact the movers to schedule, and oversee the entire move from start to finish.




How is billing arranged for the movers?


The client contracts with the mover and pays the mover directly.




Do you pack or do you hire a moving company to perform the packing?


We are trained and experienced in packing and labeling items to be moved ensuring nothing gets lost or broken during the process. Fragile items are carefully packed and marked. We take a complete inventory of items being packed for storage, with clear labeling for easy retrieval. We will ensure irreplaceable possessions like photos and family heirlooms are not lost or mishandled during the move. In an effort to promote the health of our planet and reduce waste, we offer a discount for using gently used packing supplies instsead of new.




How long does the process take?


We break the moving process down into manageable steps by creating a move timeline and plan of action. A move can be completed in as little as 1 week, or it can take several months, depending on the size of your home, how much sorting needs to be done, and other variables that may affect the timeline. If you need a specific schedule, we will work with you to provide the best outcome for your needs.




Will you handle transfer of my utilities, mailing address, etc.?


Yes - we can arrange for the transfer of all your utilities, cable, and also contact the USPS on your behalf.




What other services do you provide?


We offer expert decluttering and organizing for those who choose to remain at home and age in place, as well as minor repairs & touch ups to prepare your home for sale.

We specialize in online auctions for selling items you no longer want or need.




Do you completely unpack and set up the new home?


Yes - We will carefully and completely unpack and set up your new home, paying special attention to your safety and mobility. We hang up pictures and artwork, and also make your bed!