Question 1

Are you fully insured for liability?

Accepted Answer

Yes - We are fully licensed and insured.  Read more and view our policy here.(https://www.serenetransitions.com/post/insurance-and-liability)

Question 2

Do you charge by the hour or by project?

Accepted Answer

Great question!  We generally charge by the project for full service move management.  We provide you with a written estimate for the job, of which we require 50% deposit before work begins, and the final invoice is adjusted up or down as needed.  For a-la-carte services (for example if you just need help with decluttering or packing), such services are billed by the hour plus travel.  Our extensive range of services can be tailored to fit your needs, and itemized so that you can select exactly what you want done.

Question 3

Will you provide a written contract?

Accepted Answer

Yes - our service agreement provides you with a detailed scope of deliverables for your move before we start, so that you know exactly what to expect. This agreement is signed by both parties and is legally binding.

Question 4

Do you provide a customized floor plan?

Accepted Answer

We create a floor plan for your new home so that movers know exactly where you want your furniture placed. We can take pictures of the contents of your cabinets so that we can set things up in your new home just the way you like them.

Question 5

Do you provide organizing, sorting and downsizing services?"

Accepted Answer

Yes - for seniors who choose to age in place, we can definitely help you organize your home to be comfortable for you.  We are compassionate and empathetic in our approach to decluttering.  Safety and mobility are high priorities that are kept in mind throughout the decluttering process.

We specialize in navigating the issues of downsizing. So when you have made the decision to move, we guide you through the process of choosing the most important and practical items for your new home, as well as what to donate, sell or store. We sort and pack room by room. We can help you with the profitable disposal of things you no longer need or want - we specialize in online auctions!!

Question 6

Do you arrange for the profitable disposal of unwanted items?

Accepted Answer

Yes - we specialize in online auctions and are partnered with MaxSold,(https://pages.maxsold.com/shop/serenetransitions) the most efficient profitable way to sell virtually anything based on our experience.  We organize and catalogue items strategically for maximum profit.  We sell as much as possible, then arrange for the donation of items that cannot be sold, ensuring you a nice tax deduction, as well as helping someone in need at your favorite donation center.

Question 7

Do you interview, schedule and oversee movers?"

Accepted Answer

Yes - We interview 3 local moving companies and make my recommendation to you.  You make the final selection as to who you want to contract with for your move.  We contact the movers to schedule, and oversee the entire move from start to finish.

Question 8

How is billing arranged for the movers?

Accepted Answer

The client contracts with the mover and pays the mover directly.

Question 9

Do you pack or do you hire a moving company to perform the packing?

Accepted Answer

We are trained and experienced in packing and labeling items to be moved ensuring nothing gets lost or broken during the process, whether you're moving down the hall or actoss the country. Fragile items are carefully packed and marked. We take a complete inventory of items being packed for storage, with clear labeling for easy retrieval. We will ensure irreplaceable possessions like photos and family heirlooms are not lost or mishandled during the move.  In an effort to promote the health of our planet and reduce waste, we offer a discount for using gently used packing supplies instsead of new.

Question 10

How long does the process take?

Accepted Answer

We break the moving process down into manageable steps by creating a move timeline and plan of action. A move can be completed in as little as 1 week, or it can take several months, depending on the size of your home, how much sorting needs to be done, and other variables that may affect the timeline. If you need a specific schedule, we will work with you to provide the best outcome for your needs.

Question 11

Will you handle transfer of my utilities, mailing address, etc.?"

Accepted Answer

Yes - we can arrange for the transfer of all your utilities, cable, and also contact the USPS on your behalf.

Question 12

Do you completely unpack and set up the new home?

Accepted Answer

Yes - We will carefully and completely unpack and set up your new home, paying special attention to your safety and mobility.  We hang up pictures and artwork, and also make your bed!

Question 13

What other services do you provide?

Accepted Answer

We offer expert decluttering and organizing for those who choose to remain at home and age in place.  We specialize in online auctions and consignment options for selling items you no longer want or need.

Call 617-320-4464

Frequently Asked Questions